How to pack a shipment correctly

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Guidelines for Packing Standard Shipments

Parcel Transport

When packing, it is necessary to take into account the type and in particular the weight of the shipment. If possible, new rigid cardboard boxes made of three- or five-layer cardboard should be used, depending on the weight.

Otherwise, improper packaging may result in a refusal to accept the shipment, additional charges for repackaging or the rejection of any claim (packaging in plastic or film is not acceptable).

Prevent the movement of goods by using suitable padding such as polystyrene, foam, film or compressed hard paper.

Tape over all flaps, ideally even the edges of the package (in the case of a used box, this is a must) with strong adhesive tape. For heavier parcels, wrap tape around the parcel in several places.

If you are sending multiple parcels, never bundle them and send each one separately at one pickup.

Find out the weight and dimensions of your parcel. If the parcel is heavier or has different dimensions than you specified in your order, the price difference will be charged to you.

Remove, re-adhere, or discolor any old labels on the carton to avoid delays or non-delivery of the shipment without a refund due to the original labels remaining on the carton.

If a label needs to be printed and affixed to the parcel, you will be informed. However, most carriers carry the labels with them at pickup. If you are sending multiple parcels at once, write the delivery address on each parcel to avoid confusion when sticking labels, but we recommend doing this even when sending a single parcel. Together with the courier, check that the labels are correctly applied, as the sender is responsible for the correct application of the labels.

Always wrap fragile items individually in certified packaging and fill the space thoroughly with appropriate filler. All parcels must be durable and protect the goods inside against falling from a height of 1 m. If you are sending fragile goods (e.g. glass or porcelain), label the parcel "FRAGILE" or add appropriate handling indications. An indication is never a substitute for suitable packaging and filling; automatic sorting systems are not able to recognize this indication.

Collection Service

For transporting multiple pieces, large and heavy items, it is more convenient and affordable to ship goods by pallet.

Pallets are usually made of wood (most often 120 x 80 cm EUR type) and are used for the overall stabilization and protection of your shipment, while it is necessary to properly pack the goods and also conform to the following:

Selection of pallet:

  • choose a pallet large enough to prevent the goods from protruding over the edges of the pallet, but also strong enough for the specification of the goods being transported

Stacking of goods:

  • for stacking goods, cardboard interleaves between the tiers are suitable, also placed at the bottom of the pallet
  • heavier pieces are always placed in the middle of the lower tiers to efficiently position the entire pallet’s center of gravity
  • stack goods with alternate layers of tie-downs to ensure greater load stability and leave minimal spaces between loads
  • the goods must be stacked on the pallet so that they do not overhang past the edge of the pallet. The goods should never extend over the pallet, otherwise the shipment may be rejected by the carrier.
  • always form the pallet into a regular shape with straight walls with a maximum height of 2 m
  • we recommend using vertical cardboard reinforcement edges to protect the load in the corners

Wrapping the pallet:

  • wrap the entire pallet, including its base, with suitable stretch film; the whole shipment will then be transported as one piece and the goods will not slide
  • start packing from the pallet's base and work your way up. The goods must be well fixed to the pallet at the bottom layer to prevent the goods from sliding down from the pallet
  • we recommend wrapping the pallet tightly with film at least 3 times to eliminate any possible tilting of the load against the pallet’s deckboard
  • opaque film in different colors can be used for packaging and security tape can be applied to detect any possible breaches of the packaging
  • heavier goods can be additionally fixed to the pallet by means of ties before or after the application of the stretch film - depending on the shape and nature of the goods